Leadership: the true artists

published: 2011-12-05

“Who the hell cares about art?” That was my first sentence when opening an exhibition last weekend in Sydney. I then summarised three things I believe the best artists do that ensures their audiences care. On reflection, these same three actions answer another question that’s close to my heart: who the hell cares about leadership? So, let me share them and see what you think. In particular, whether the people you lead would say you’re succeeding or not. ... read more

Leadership: it's all local

published: 2011-11-21

“Think global, act local” is a well accepted mindset amongst town planners and big-time strategists. It even has its own Wikipedia entry. But, too many people think they can follow this advice in choosing their leadership actions. They read books by business professors and lauded CEOs. And, assume this “global” knowledge somehow applies to their situation. That may be true if you sit at the apex of a global enterprise. For most of us, though, the better advice is this: think local, act local! Here are six questions and answers to explain why. ... read more

Leadership: are you more like New York or Hicksville?

published: 2011-11-07

Why do tourists visit New York? For Seth Godin, the bottom line is simple: it’s different. Not in the narrow sense of each card in a pack being different. But in giving you the full pack. Whatever your interests, NY offers them. Having lived there many years ago and revisited often, I get what he means. Unlike most places, it ticks all the boxes. So, if I asked your team, would each member say you tick theirs? Below are ten points from Seth’s list – each adjusted to leadership. Check how you rate. ... read more

Leadership: yes, but what about self-leadership?

published: 2011-10-17

The renown blogger, Seth Godin, hits home runs oftener than most. Here’s a recent one* that was short but sharp. “The job of the CEO isn't to check things off the agenda. Her job is to set the agenda, to figure out what's next. Now that more and more of us are supposed to be CEOs of our own lives and careers, it might be time to rethink who's setting your agenda.” Putting this another way … as leaders, we need to lead ourselves before we try to lead others. If you can’t do that, you can hardly be a credible or trustworthy model. So here are six aspects of your self-leadership to check – to see if you merit the licence to lead others. ... read more

Leadership: what a load of rubbish!

published: 2011-09-26

According to a recent Harvard Business Review article, “In an era when discontinuity is the only constant, the ability to lead wisely has nearly vanished.” What nonsense. This sort of populist generalisation about leaders makes me mad. I’ve been around for decades and there’s little new in what’s happening today. And, if I’d lived for centuries, the same would be true. Cycles are part of evolution. So are good and bad decisions. And, the main problem today is not in business but politics and government. The failure to legislate and regulate well – and promptly. If you want to follow my rant further, please continue below. ... read more

Leadership: of followers not just bosses

published: 2011-09-05

Who’s more important for you: your boss or your team members? Not easy. We all have to balance the expectations of a range of people. However, as any sports captain knows, there’s no game without players. And, that means your direct reports, who do the work. So, let’s invert the mindset of an old HBR article entitled “Surviving your new boss”? To start your thinking, ask yourself this: what would my team suggest I do differently, so they’ll better survive my leadership? Below are some thoughts under the seven headings from the original article but with each refocused on the needs of your team rather than your boss. ... read more

Leadership: what's your cool quotient?

published: 2011-08-22

London’s Financial Times commented as follows after Apple briefly overtook Exxon as the world’s most highly-capitalised business. “A cool company run by a cool executive (briefly) ruled the corporate world.” That it “ousted an unhip energy company only made it cooler.” An academic adds that cool comes in two sub-types - what I’ll call “together cool” and “far-out cool”. Perhaps, Rupert Murdoch and Warren Buffett exemplify the first - the older, quieter, more assured version. And, Richard Branson and Larry Ellison the second - more maverick and exhibitionist. The FT recommends* mixing both approaches - but gets sidetracked on style. So, let’s explore what leadership actions might give you “combo cool”. ... read more

Leadership: what's your unbreakable promise?

published: 2011-08-16

As a leader, what are the three things you’ll never do? Break a promise? Fail to show up? Dress someone down in public? Or, what? Seth Godin, the well-known blogger, recently offered a list that he titled “Delivering on never”*. It’s a fun title but what does it mean for your leadership? His focus on customers is spot on for us as leaders. Our teams and other followers are the customers for our leadership. So, here are five things that will help to make them buy. ... read more

Leadership: a warning for control freaks

published: 2011-08-08

What did you learn from the “unexpected” GFC? Or, should you learn from the equally “unexpected” North African Spring? Nassim Taleb (the “Black Swan” guy) and Mark Blyth have answered with clarity and insight*. “What the world has been witnessing in Tunisia, Egypt and Libya is … what happens when highly constrained systems explode. Seeking to restrict variability seems to be good policy.” But as Greenspan (and the rest of us!) found out “suppression of volatility in the name of stability … makes complex (financial) systems … extremely fragile.” Prone to explode “unexpectedly”. So, here are seven things you can do to avoid civil unrest in your organisation – and being unceremoniously thrown out of office. ... read more

Leadership: angel and monster - Mother Teresa and Lady Gaga

published: 2011-07-25

We all want the success pill. But, most of us fail to find it. Not least since we’re unwilling to be different. And, even for those who find it, the pill isn’t a quick-acting one. The key is endless practice and perseverance. Check the winners podium. There you’ll see maverick business people like Richard Branson and Steve Jobs – and also others, like Mother Teresa and Lady Gaga. A charity worker and an entertainer. What’s their secret? Here are five things you could explore. ... read more

Leadership: dealing with overload and potential meltdown

published: 2011-07-04

“By far the most difficult skill for me to learn as CEO was the ability to manage my own psychology.” So says Ben Horowitz, general partner at Andreessen Horowitz in his recent blog post. He argues that many CEOs “take things too personally.” They see all mistakes as theirs and “terrorize the team” to get them fixed. Other CEOs “do not take things personally enough.” Like Pollyanna, they believe “it’s not so bad.” Then nothing gets fixed and employees become frustrated. Which would colleagues say is your tendency? Have any of them suggested the following four remedies that Ben offers us? ... read more

Leadership: what do they say behind your back?

published: 2011-06-20

“I love deadlines. I like the whooshing sound they make as they fly by.” So said the English humorist, Douglas Adams – thus making light of a failure and its attendant embarrassment. If we repeat such mistakes, they taint our brand and become a significant aftertaste or qualifier. “Fred adds a lot of value … but he’s always late.” Those last four words are the unwashed grit in an otherwise lovely salad. What is your own brand qualifier: that negative warning people add? Here are six to consider. ... read more

Leadership: at work and away

published: 2011-05-30

As leaders, most of us combine both good and bad. Unlike Dr Jekyll or Mr Hyde, we’re neither wholly good nor entirely bad. But most (myself included) regret some aspect of our leadership. Below are three broad domains. How would those around you in each rate your leadership effectiveness? What would they say is good – and what problematic? ... read more

Leadership: great skills, rotten attitude

published: 2011-04-04

Many of us start our careers using a professional skill – as an engineer, accountant, analyst, lawyer or designer. We land our first job based on the quality of our academic results. Early assignments let us show off these skills and hone them – possibly leading to promotion. It’s natural, therefore, to conclude that professional qualifications are our key attribute. Natural, but wrong. We may fail to notice that people don’t like being around us – or may avoid working with or for us. Have you ever faced that realisation? I have: it’s a shock. But, the question is how well you shift – realising technical proficiency is only half a tool kit. Below are two lists that allow you to check this out … and what to do about it. ... read more

Leadership: beware the god complex

published: 2011-03-14

The Roman Emperor Caligula was self-deluding and probably insane. His behaviour was cruel, capricious and depraved. He killed people for amusement; he dressed as a god and expected to be worshipped as one; he bankrupted the state; and, indulged in vile personal habits. Few modern leaders enjoy his freedom of action. However, each of us needs to check for tell-tale signs, which could lead to our under-performance or downfall. Here are four things to avoid. Caligula set a high bar but would colleagues say you exhibit even slight traces of these faults? ... read more

Leadership: do you have sufficient fibre?

published: 2011-03-07

A friend of mine compares Mozart adversely with Beethoven. He claims that much of Mozart’s music is like fast food: too much sugar, too little fibre. Right or wrong, this calls to mind a recent complaint I heard from a young executive. Her boss is wonderfully supportive and encouraging but avoids tougher discussions. In terms of your leadership, are you a Mozart or a Beethoven? A dispenser of sugar or fibre? Or what mixture? Check your balance below. ... read more

LEADERSHIP: WHO’S YOUR "OTHER HALF"?

published: 2011-01-25

Mick Jagger and Keith Richards still work together. It’s a legendary, 50-year partnership. Even if at one time Mick “took care of the details” while Keith “took the drugs”. A recent Economist article* highlights the power of this and other successful pairings. Buffett and Munger at Berkshire Hathaway. Bill and Melinda Gates in their foundation. Rupert Murdoch and a number of lieutenants over the decades at News. But, what’s the wider point? Knowing your weaknesses and ensuring you have others providing the ying to your yang. As a leader, how well covered are you? Here are eight things to check. ... read more

Leadership: are you strong, or just a blowhard?

published: 2010-12-06

Seth Godin has done it again. His blog about Demonstrating Strength* highlights 10 actions fearless leaders can take. Frightened ones present a façade of bravado and noise – but often this hides a deep fear someone might discover their weakness or mistakes. In contrast, courageous leaders are happy to be open and honest – about themselves and what’s happening around them. I particularly like Seth’s list as it includes actions that are part of my Leadership Action Planning approach. It’s hard not to like someone, who seems to agree with you – or am I being fearful there? Anyhow, how would your people rate you on Seth’s items in bold below – which I’ve extended with some further commentary? ... read more

LEADERSHIP: WHAT’S IT LIKE TO WORK FOR YOU?

published: 2010-09-13

Professor Sutton says bosses matter. Why? Because “95% of all workers have bosses, are bosses, or both … and … for more than 75%, dealing with their boss is the most stressful part of their job.” So, what would your people say of you? And, what can you do to improve? Here are seven pointers from Professor Sutton. They’re a bit cynical but have the tang of real-world experience. ... read more

LEADERSHIP: TURNING AROUND FAILURE

published: 2010-09-06

I’ve just discovered that my favourite blogger, Seth Godin, is also a columnist with the Harvard Business Review. However, even in this mainstream venue, he retains his quirky preoccupation with what’s wrong in the world. He prises open our minds and this is certainly true when he redefines failure, so we recognise various forms of “getting by” as actually various ways of failing. Below are his eight examples with his introductory wording. For each, I’ve appended an action option – taken from my V|E|C|T|O|R Leadership framework. Ask yourself this: how would colleagues rate you on your readiness to take such actions? ... read more

LEADERSHIP: 12 FACETS OF EMOTIONAL INTELLIGENCE

published: 2010-08-23

A valuable gemstone has many facets, each finely polished. To be a valuable leader, you similarly need a range of carefully honed capabilities. For some people, these attributes fall broadly into two categories. First, the technical (or IQ-driven) ones: for example, professional expertise, market knowledge, financial acumen or analytical skills. Second, interpersonal (or EQ) ones: such as showing empathy, listening well, being self-aware, developing successors and creating teams. With regard to the latter, below is a list of 12 EQ actions. Why not re-order them into a list that starts with the one you do best, through to the one you do least well! And, perhaps plan what you’re going to do to improve the bottom couple. After that, I’ll tell you where the list comes from. ... read more

LEADERSHIP: WHAT ARE YOUR VOICES DOING TO YOU?

published: 2010-08-02

Recently a young friend failed to bid at an auction for an apartment he’d decided to buy. At the last minute, his resolve was undermined by adverse comments on the property from a trusted, older colleague. He could at least see in this case where the upset came from. As a leader, however, our decisions are often destabilised by the more subtle intervention not of friends but of our own sub-personalities. Below are eight examples. To what extent would your colleagues say any one or more intervene in your leadership decisions and actions? And, what are you doing to make sure you remain disciplined and balanced? ... read more

LEADERSHIP: TRAINING AND DEVELOPMENT - BUT HOW?

published: 2010-07-13

Google returns 16 million responses for leadership training and 29 million for leadership development. But this begs the question of what is the best approach to either – and a deeper question: do current practices work? From my experience, much of what businesses spend is sub-optimal or wasted. Let me explain. ... read more

LEADERSHIP: THAT ONE KEY LESSON

published: 2010-07-07

How do you rate yourself on the following five actions? Showing self-awareness?. Demonstrating authenticity, integrity and compassion? Understanding and engaging people as individuals? Showing self-leadership and adaptability? Communicating, particularly listening well – and widely? These are my phrases but, taken together, they encapsulate nearly 80% of the responses to a recent online survey that asked “if you could teach one thing to a young leader, what would it be?” From my decades of working with leaders (and being one), I can’t fault any of these suggestions. Even though, at times and to my cost, I’ve ignored some! But, notwithstanding their importance, they’re less than the full picture. Let me explain why – and suggest what else might be needed. ... read more

LEADERSHIP: TESTING YOUR GUT INSTINCTS

published: 2010-07-05

What do these four statements have in common: I always exclude my own interests from business decisions; I exercise a strong sense of objectivity; I’ve learnt to proceed slowly and not rush decisions; unsurprisingly, the record shows I make good ones? The first link is lack of self-awareness – assuming I believe them. More importantly, as the authors of a recent article argue, there’s need for psychological checks to keep us honest – and out of trouble. Here’s how. ... read more

LEADERSHIP: ARE YOU DRIVEN BY VISION OR VENGEANCE?

published: 2010-06-28

Kevin Rudd resigned his Prime Ministership rather than face being voted out by his own party colleagues. What transformed a resounding electoral win in December 2007 into this current humiliation? More importantly, as leaders, how can you or I avoid such outcomes? And, what are the warning signs? Here are half a dozen. ... read more

LEADERSHIP: WHAT’S YOUR SOVEREIGN RISK RATING?

published: 2010-06-15

Daily papers and serious journals are currently full of articles about sovereign risk. The possibility Greece or other European countries (particularly those fringing the Mediterranean) will default or reschedule their debt. This could undermine the standing and even the survival of the euro. Wikipedia defines it thus: the risk of a government becoming unwilling or unable to meet its loan obligations, or reneging on loans it guarantees. What is the leadership equivalent – and how do people rate you as a risk? Let’s explore some ways to reduce that. ... read more

LEADERSHIP: GOING BACK TO GO FORWARD

published: 2010-06-07

Australia’s Prime Minister, Treasurer and hapless Government have locked themselves in a citadel of denial. They’re defending a resources super-profits tax, that’s been ill-conceived and badly introduced. The local media are full of it – as are key overseas financial reports. In Australia, not only mining people but also ex Labor Ministers, retired public servants, industry analysts and “friends” of Labor are trying to make the Government see sense. The tax, as proposed, is a national risk. Other countries are welcoming it as reducing Australia’s competitiveness in both attracting investment and exporting minerals. This same week, I’ve had a client CEO attempt a similar denial. Here are some thoughts on getting free. ... read more

LEADERSHIP: WHEN IN DOUBT, DISAGGREGATE

published: 2010-05-31

Seth Godin is part blogger, part public intellectual. Some days, he really nails a topic. Here’s an abbreviated introduction to a recent posting*.

“The typical American buys precisely one book a year … (but) when it comes to books, there is no typical American. There are a lot of Americans who buy zero books … and then there are people like me who buy 400. The average is irrelevant.”

It’s the old warning of the non-swimmer, who drowned in a river of one-metre average depth. So, what’s the equivalent for your leadership? Are you just taking “average” one-size-fits-all actions? Here’s a three-step alternative.

LEADERSHIP: PHYSICIAN HEAL THYSELF

published: 2010-05-10

The author of this article opens with an unbeatable leadership confession. He states that “The problem with health care is people like me.” He’s a doctor but the article equally applies if “doctor” is replaced by engineer (my training), actuary, lawyer or any other profession. By definition, leaders start with some specialisation – technical, social or commercial. And the better we perform, the more likely someone will appoint us to lead others – first in the same area and later across others. And the rot starts there – unless, like Thomas Lee, we recognise that changing roles requires changing priorities. Leadership is another profession. But we often fail to see that or we come to it after starting to lose our flexibility of thinking and behaviour. How well would your people say you’ve transitioned? High, medium or low? ... read more

LEADERSHIP: TRUST ME, TRUST ME NOT

published: 2010-02-15

In his first year as Prime Minister of Australia, Kevin Rudd enjoyed unusually high poll ratings. He represented a change of both priorities and approach that many voters welcomed. That was 2007. But now in 2010, a survey of five capital-city talk-back hosts* gives us the following quotes. He "talks about taking tough decisions, but I don't think our audience necessarily buys that he's made any tough decisions." "They see his language as contrived, his personality as plastic and they don't think he's got a sense of humour." They "can't understand what he's on about." Assuming you're past the honeymoon phase of your current leadership role, what are people saying about you? What do they want you to do differently? Here are six actions I've read that journalists or other commentators have suggested for Kevin Rudd in recent months. ... read more

LEADERSHIP: POWER AND PURPOSE

published: 2010-01-28

US decline and China's inexorable rise are much talked of.  But, in a recent article, Josef Joffe* concludes his rebuttal thus.  "Gainsayers will still dramatise China's growth rates as a harbinger of a grand power shift.  But as the 21st century unfolds, the US will be younger and more dynamic than its competitors."  Whether right or wrong, it's an important issue.  And, his arguments have resonance for the durability of leaders, as well as nations.  He stresses the requirement for "requisite power and purpose."  If asked, would your colleagues say you still have these? ... read more

LEADERSHIP: ARE YOU AMATEUR OR PROFESSIONAL?

published: 2009-10-19

Heading for work recently, I ran into a neighbour I don't see very often.  He was leaving for his Wednesday, early-morning game of golf.  I noted his smart, all-weather jacket and his bag of high-quality clubs.  Clearly a serious player, I thought.  But, from our brief conversation, I soon learnt that though he'd played for years, he was still a hacker.  Sadly, many of us are like that with our leadership.  We do it every day and we've been at it for years.  But we make little improvement.  We're paid (and are therefore professionals) but we lead unthinkingly, like total amateurs.  So, what do serious golfers and leaders do?  And, could you do the same? ... read more

LEADERSHIP: BEWARE SELF-DELUSION

published: 2009-09-28

Half a dozen times in the last 20 years, I've worked with a CEO, who'd completely lost touch with reality.  In discussing strategy, they believed themselves as informed and proficient as they'd been in their prime.  Whether talking about customers, markets, technology or staffing, they knew it all - and, worse, felt no-one was ready to succeed them.  But, in each case, their colleagues (particularly their immediate team) saw the fading powers - and the growing self-delusion.  So, how would your team rate you on objectivity versus conceit?  Are you honest about your strengths and weaknesses - and your use-by date?  Here are six check-points. ... read more

LEADERSHIP: FOR BOTH NOW AND LATER

published: 2009-09-21

Bad times are tough for everyone.  Fewer sales, lower margins, cancelled contracts - and, yes, lay-offs.  We're each under pressure - trying to find new customers, offer extra service, get bills paid, cut costs.  In sum, improving our effectiveness (in achieving goals) and our efficiency (in delivering them).  Doing more and doing it better - but with less!  This is true whether we're an engineer, front-line salesperson or work in the canteen.  But, it's doubly true for leaders.  You have to inspire and motivate people more than ever.  You've got to be a leader for today and tomorrow - not yesterday.  Which are you?  Here's how you can find out. ... read more

LEADERSHIP: DON'T WAIT FOR THE MUSIC TO STOP

published: 2009-09-14

How's this?  Eighty percent of CEOs expect big changes in their companies' strategies and operations this year!  In a calamitous downturn (trashing markets and businesses), people expect organisational change.  Well, I'd be concerned if they didn't!  The same report also worries about succession.  Two thirds of candidates won't be ready for 12 or more months.  But, one third being ready seems OK to me.  Surely, the real issue is raising performance of all leaders - NOW and in their current jobs.  Not playing musical chairs!  So, what's your plan - other than waiting for the music to stop?  Here are some thoughts. ... read more

LEADERSHIP: ARE THEY RIOTING IN THE STREETS?

published: 2009-06-22

Social networking sites and TV screens have been alight and aTwitter in recent times with voters rampaging through Teheran, Shiraz and Isfahan.  These historic cities have been host to massive leadership disaffection and revolt against an apparently rigged appointment.  Such disturbances have few parallels in business life.  But, many appointments cause concern; and, often leaders lack full support.  If we polled your team, how would you rate?  What are early warning signs you should watch for? ... read more

LEADERSHIP: LOVE IN A COLD CLIMATE

published: 2009-06-08

Nancy Mitford's novel ("Love in a Cold Climate" - dealing with British high society after the Second World War) is not serious reading.  But its title is apt for one of today's most serious leadership issues: making staff feel valued and cared for.  So, what have you been doing?  If asked, would your people report feeling important to the future of your business?  Would they say you care about their well-being and challenges - at work and in their personal lives? ... read more

LEADERSHIP: NEITHER BORN NOR BRED

published: 2009-04-06

What do Kim Jong-il, Margaret Thatcher, Bill Clinton, Carly Fiorina, Dick Fuld, Lakshmi Mittal and Conrad Black have in common.  Yes, fame (or infamy). But, not necessarily life stories.  For me, the link is their role as potential exemplars in the debate about leadership being either the result of "nature" or of "nurture".  "Nature" being about genes, family and early life; "nurture" about job experience and training.  So, which is the dominant driver of your leadership approach? ... read more

Leadership: twilight of the gods

published: 2009-03-09

Richard Wagner's Ring Cycle ends with Valhalla, the lofty abode of the gods, collapsing in flames into the rising tide of the River Rhine below.  And the stolen gold, whose theft triggered the gods' downfall, sinks beneath the flood back into the hands of its rightful owners, the Rhine Maidens.  It takes 15 hours (and four operas) to tell this story.  And, it's all rather reminiscent of the recent boom and bust of the global financial system.  Pride, dishonesty and rejection of basic good sense.  So, how in our new and darker world of business leadership should we all behave? ... read more

LEADERSHIP: OF GENERATIONS X, Y AND Z

published: 2008-12-28

School teachers often teach - and, therefore, have to lead - students of a common age. But, most of us lead teams covering a range of ages. So, why the fixation with the leadership needs of Generation X or Y, or any other letter of the alphabet? An effective leader engages people of all ages - and types. And, I'll bet X and Y are as diverse as any group. ... read more

LEADERSHIP: A GOOD MIRROR IS THE BEST MENTOR

published: 2008-08-18

When I pass a mirror, I often check how I look.  Vanity?  Probably.  Yet, it may tell me to straighten my tie or tidy my hair.  But, what I need more than a snapshot of my appearance is a mirror showing me how I behave; and, its impact on others.

LEADERSHIP: THE SEEDS OF FAILURE

published: 2008-04-21

Think of big corporate disasters you've known or read about.  What was the cause?  Bad strategy, wrong business model, inefficiency, bad luck?  Not in my experience.  Most often, the core issue is flawed human beings - and, at the top. 

LEADERSHIP: IT MAY BE O.K. TO BE A WORKAHOLIC

published: 2008-04-07

There are times when we stretch ourselves to breaking point. On top of our regular commitments, a parent gets ill, a child’s in trouble, a project goes pear-shaped. For short periods, it’s possible. We push to extreme; then, re-balance.
... read more

LEADERSHIP: WHAT THE HELL IS AUTHENTIC?

published: 2008-03-03

"Discovering Your Authentic Leadership" (Harvard Business Review, February 2007) is like a 20-minute, personal-growth workshop.  All the feel-good, righteous stuff is there.  You should be self-aware and authentic.  Don't try to be like anyone else.  Find your own life story and build on that.  Ensure you've got life balance.  Well, all that's fine so long as it finds you on parade and taking leadership actions others will esteem and follow.  And, in this regard, my experience (from three decades of consulting and leading) says there are other factors as well.  Like being passionate and driven, market savvy, technically proficient, tireless in the service of your team and, yes, at times even angry and unfair.  Generals Patton, Napoleon and Wellington weren't heavily into self-awareness.  Nor are many CEOs – including ones I've known and admired.  Nice is certainly valuable, but not sufficient. ... read more

LEADERSHIP: LET A THOUSAND FOLLOWERS FLOWER

published: 2008-02-11

“Increasingly, followers think of themselves as free agents, not as dependent underlings. … A confluence of changes – cultural and technological ones in particular – have influenced what subordinates want and how they behave, especially in relation to their ostensible bosses.” I like that expression: ostensible bosses. Are we ever much more than that? Each day and in each situation, we have to win our followers to the cause or journey, for which we’re responsible. So, how are we to do that? ... read more

LEADERSHIP: WHERE AND HOW DO WE ALL FIT IN?

published: 2008-02-04

The golden rule of property is position, position, position. And, leadership is similar. But, in this case it’s people, people, people. And the bottom line is simple: you’re not a leader if you don’t have followers. How would your team rate their commitment to you and your plans: high, medium or low? ... read more